Support
ToolXTool is in beta. Our support is handled directly by the team. Email us and we will get back to you as quickly as we can.
Contact support
support@toolxtool.comBeta support is handled manually. We aim to respond within 1–2 business days. Support is provided in English.
Reporting a bug
When emailing about a bug, please include:
- Email address you use to sign in
- Organisation or workspace name
- Page or mobile screen where the issue occurred
- What you expected to happen
- What actually happened
- Approximate time of the issue
- Device and browser (or iOS version if on mobile)
- Screenshots, if they do not contain sensitive customer data
Security issues
If you believe you have found a security vulnerability, please do not post it publicly. Email us directly at support@toolxtool.com with "Security" in the subject line. We will acknowledge your report within one business day.
Account deletion
To request deletion of your account or organisation, see our Account Deletion page.